Shipping & Handling
In today's fast-paced world, you need a shipping partner you can count on. Our in-house shipping service is designed to get your packages to you quickly, without compromising safety or security. Our team members are considered seasoned shipping experts and we will manage every step so you can have peace of mind knowing your valuable purchases are in experienced hands.
Your Shipping Quote is automatically calculated at checkout.
Every parcel is sent with Signature on Delivery and includes a Tracking Number which is emailed to you as soon as your parcel is dispatched. Parcels up to $300 include complimentary Insurance for loss or damages in transit. If you require Insurance Cover for items exceeding $300, please contact us to organise.
Should there be unique requirements upon delivery, generally regarding large/bulky parcels, our shipping team will get in touch with you directly to discuss. Should you have specific shipping requests or requirements with your order, please contact our personal shoppers by emailing: theantiquecoaus@gmail.com
We partner with Australia Post to bring you fast, easy and affordable shipping, however, at times we may use different couriers to provide the best suitable service.
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Can I book an appointment to view an item in your boutique?
Yes, one of our Personal Shoppers will be delighted to book a time for you to visit us in a private consultation at our Melbourne Office.
How quickly will you ship my purchase?
Lightning quick! Well, at least that is our goal. We endeavour to ship purchases within 1-2 business days. Shipping times depend heavily on the size of the purchase and the postal/courier service used.
Which Postal / Courier Service do you use?
We use Australia Post for most orders, however, on the occasion a different courier service may be the most cost effective or suitable option, especially for large or heavy objects.
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Where are you located?
We are located in Melbourne (VIC, Australia). Our Personal Shoppers are available only via private appointment. We are not open to the general public.
Do you offer Returns & Refunds?
We have 100% satisfaction in our customer service, products and competence in authenticating our stock. Whilst we do not offer refunds for a change of mind, we will absolutely honour a refund or exchange in the case that an item is proven not to be as described.
Is your stock Genuine?
You may look at the price and think, wait... can that be right? Yes, what you are seeing is correct. We guarantee the authenticity, including age and provenance, of ALL stock. Our network of connections from around the world allow us to source and offer our stock in Australia at highly competitive prices.
How many items can I purchase at one time?
There is no limit to the amount of items you may purchase at any one time. We happily combine shipping to reduce shipping costs for our clients. If a bulk order is placed, your Personal Shopper may contact you to discuss the best shipping method and cost.
Do you offer Appraisals / Valuations?
Yes, our qualified Antique & Art Appraisers offer formal Written Valuation Certificates at a cost. Please contact our admin team by emailing: theantiquecoaus@gmail.com